Payment Options
You can pay for your product with major credit cards including Visa and Mastercard. We also accept payments via Paypal. Please note that all credit and debit card orders are encrypted and secure.
Security
Rest assured that all purchased on the carvo online store are protected by 128 bit SSL encryption. So you can shop confidently knowing that your personal information is safe.
Pricing
All prices advertised on our website are in AUD and are inclusive of GST.
Prices are subject to change at any time without notice.
Easy Returns
Sometimes things just don’t work out. And we totally understand. So, if there is a problem with your purchase, you’ve got 90 days to return it for a full refund or an exchange. You’ll need proof of purchase (i.e. your receipt), and the product/s must be in original condition. We do not offer returns for change of mind.
How to return your product/s:
Our Return Shipping lets you mail your purchase back to our Customer Care Centre within 90 days.
Returning online purchases by mail is super easy. Here’s what to do:
- Repackage your purchase, making sure to include your proof of purchase, along with your order number, name, address and telephone number.
- Fasten your returns label to your package.
- Send your package to us via whatever method you wish.
It usually takes 3 to 5 business days to process your return once it’s received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Customers bear the risk of loss for all items shipped to carvo until carvo accepts and receives the delivery from Australia Post at carvo’s Customer Care Centre.
If you don’t want to use our label, you can always mail your package back on your own to the following address:
- carvo Customer Care Centre
- Attention: Online Returns Department
- PO Box 34
- Pascoe Vale South, VIC, 3044
- Australia
Exchanges
For exchanges, simply follow the returns process listed above, and then place a new order.
Quality Assurance
If your product/s are defective within 12 months of purchase, just send them back via the above returns process, along with proof of purchase (i.e. your receipt), and we’ll replace them or give you a refund. Unfortunately, we don’t offer spare parts or repair services.